Jobs at AMS


 Aircraft Model Store is one of UK's favourite retailers specialising in model aircraft and aviation gifts. If you have a passion for aviation, the hobby, we'd love to hear from you. This is a great opportunity for flexible working from home. We are looking for someone passionate to help AMS grow and to maintain our high service level.




REMOTE: Telephone Customer Service & Operations (4 Days / Full Time) Position


About the Role: 

We are searching for a new team member who will provide excellent customer service over the phone and assist the team with our day-to-day operations. This role gives you the opportunity to learn and develop your digital skills, and get hands on with e-commerce operations and marketing efforts.


Job Roles & Responsibilities:

  • Assisting with digital marketing initiatives and newsletter
  • Assisting with stock ordering.
  • Routinely checking the website reflects our stock and correcting issues. 
  • Handling inbound phone calls in a professional manner and ensuring follow up by phone/email
  • Identifying and finding solutions for products that are overstocked.
  • Posting to social media pages and ad-hoc blog writing.

Skills Required:

  • Knowledge/passion for the hobby is preferred, although not necessary.
  • Confidence communicating on the telephone, and enthusiasm to be helpful.
  • Well written and spoken English.
  • Proficient with technology, and preferably some experience with eCommerce systems - but not necessary. 
  • Proactive problem solver. 

Contractual Hours & Time Commitment

  • The role is 30-40 hours a week, we can be flexible and adjust as preferred.
  • Our phone lines are open Monday - Friday 9am-5pm and on Saturday from 9-1pm



  • Hourly £9 per hour.
  • Additional Perks: Colleague discount of 20% on Aircraft Model Store.



How to apply

Please send your CV to Ben Curtis by email:

We will interview virtually through Phone Call and/or Google Meet.