Frequently Asked Questions
Are all items in stock?
We always mention on the product page if there is going to be a wait for your product(s). If there is no mention of a delivery date/dispatch time we will have this item in stock ready for shipping as soon as you place your order. If you are unsure, please contact us by email by using the Contact Us page on our website. Although our stock control system is as up to date as possible, we regret that we cannot guarantee that the status of an item is correct at the time of ordering. If it is different, we will contact you as soon as possible after your order is placed to inform you of any changes there may be.
What is your refund policy?
Please refer to our Refund Policy page for detailed information on returning products.
Can I cancel an order online?
No, you cannot - but you can cancel an order providing it hasn't been shipped already, however this must be done by emailing us or by calling our UK customer contact line on +44 (0) 161 818 7300.
How can I pay for my order?
Please refer to our dedicated Payment Information page.
How much does shipping cost?
Please refer to our dedicated shipping rates page.
How do I use a discount coupon code?
You must enter the valid coupon code at the shopping basket, and the discount will be applied immediately.
How do you send my parcel?
We offer various service, choosable at the checkout - from Royal Mail 48 Tracked & Signed to DPD. A signature is always required on delivery.
For International Orders, we ship 'International Signed For' or 'International Tracked' by default. Both of these services are tracked and fully insured. We do not ship using standard Airmail unless a customer is to request by contacting us - this service is offered at their own risk as we always recommend sending using a tracked airmail service.
I've found a product cheaper elsewhere, will you price match?
If you do find the same product cheaper from a UK retailer offering it at their standard full price, we will often be happy to match the price providing it is not in the sale. Same price, only better service! Please email firstname.lastname@example.org with your information, the product name and the competitor price with link. We will then process the discount manually.
My model arrived faulty, what do I do?
We do our best to keep an eye out for faults, but it can happen as a rarity. If you receive a faulty model, please report it to us right away within 7 days of receipt and we'll resolve the situation as quickly as possible.