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How long do I have to report a damaged or faulty model?

Please contact us within 14 days of receiving your order if your model arrives damaged or faulty. Include your order number and 1 or 2 clear photos showing the issue so we can review it and help as quickly as possible.

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My model arrived damaged or faulty. What should I do? What photos should I send for a damaged model? Can I keep a damaged model and receive compensation? A part is missing from my model. What should I do? The outer box is damaged but the model looks fine. What should I do?

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