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FAQ

Frequently Asked Questions

What does the status on each item mean?
At Aircraft Model Store, we would always mention on the product page if there is going to be a wait for your product(s). If there is no mention of a delivery date/dispatch time we will have this item in stock ready for shipping as soon as you place your order. If you are unsure, please contact us by email by using the Contact Us page on our website. Although our stock control system is as up to date as possible, we regret that we cannot guarantee that the status of an item is correct at the time of ordering. If it is different, we will contact you as soon as possible after your order is placed to inform you of any changes there may be. 

What is your refund policy?
Please refer to our Refund Policy page for detailed information on returning products.

Can I cancel an order online?
No, you can't. You can cancel an order providing it hasn't been shipped already, however this must be done by calling our UK customer contact line on +44 (0) 161 818 7300 or +44 (0) 7791 171574.

How can I pay for my order?
Please refer to our dedicated Payment Information page.

How much does shipping cost?
Please refer to our dedicated shipping rates page.

How do I use a discount coupon code?
You must enter the valid coupon code at the shopping basket, and the discount will be applied immediately.

How do you send my parcel?
All orders are sent Royal Mail 1st Class Signed For unless a premium service is paid for such as Special Delivery or UPS. A signature is always required on delivery.

For International Orders, we ship 'International Signed For' or 'International Tracked' by default. Both of these services are tracked and fully insured. We do not ship using standard Airmail unless a customer is to request by contacting us - this service is offered at their own risk as we always recommend sending using a tracked airmail service.

I've found a product cheaper elsewhere, will you price match?
If you do find the same product cheaper from a UK retailer offering it at their standard full price, we will be happy to match the price. Same price, only better service! Please email pricematch@aircraftmodelstore.co.uk with your information, the product name and the competitor price with link. We will then process the discount manually.