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Return Policy

Whatever your reason, we'll do our best to solve the issue.

We always want you to be happy with your order. If you wish to return a product, you must do so by visiting your order details page and submitting a return request. We will then authorise this request if it is within reason of our return policy, and you may send the product back for either a replacement, store credit or a refund. We will pay for your postage unless stated otherwise in our return policy table. Below are the different reasons you might have for returning and our policy on this:

 

Reason Policy
Model arrived faulty or broken You must report this to us within 7 days of receipt of the goods by sending us a return request or email.
Wrong item received You must report this to us within 14 days of receipt of the goods by sending us a return request or email.
Product did not match description If you believe that it did not match the description, report this to us within 7 days of receipt of the goods by sending a return request and we will investigate.
Changed my mind Must be reported within 14 days of receipt. We only refund the item cost, no shipping or return shipping costs. 20% restocking fee may be charged.
Goods not as expected Must be reported within 14 days of receipt. We only refund the item cost, no shipping or return shipping costs. 20% restocking fee may be charged.